| GCat | Basic Business |
| MCat | General Business |
| SCat | Performance |
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Guide to conflict resolution for managers and supervisors. 360-Degree Feedback. Performance appraisal systems. Guide to performance management. A Checklist for Troubleshooting Performance Problems. Addressing poor workplace performance. Performance measurements for employees and teams.
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JCAHO performance measures. ADA/NCQA Diabetes Measures. AHCPR’s CONQUEST. HEDIS. Health Care Quality Improvement.
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Guides to improve organizational performance. Measuring business results. How to get superior business performance and how to measure it. Analyzing gaps to prioritize plans for improvement. How CFOs determine which value based performance metric is best for their companies. Organizational effectiveness. Tutorial on business assessment and planning.
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How to get superior business performance and how to measure it. Analyzing gaps to prioritize plans for improvement. How CFOs determine which value based performance metric is best for their companies.
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