Risk Management & Insurance Industry - Knowledge & Resource Center
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GCat: Basic Business
MCat: General Business
Cat: Customer Relations

Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.

8 Resources
Creating a Refund Policy [11803] ?

Budgeting for unhappy customers

CRM Guru [13609] ?

Resources on customer relationship management topics

Customer Satisfaction Survey Form [11120] ?

A sample customer satisfaction survey form designed to help you gather important information

Customer Service Guarantees [15465] ?

Structuring Your Service Guarantee

Letters to Customers [18293] ?

Templates of letters to send to customers

Nine Rules for a Successful Customer Service Operation [38254] ?

Some basic rules for the operation of a successful customer service function

Sample Size Calculator & Confidence Interval [15801] ?

Calculator helps you determine sample size needed

What's Missing in Your Service? [9556] ?

Customer-focused objectives

Related Categories & Information

- Cross References to other LAD Libraries (1)

- Cross References to LAD Directories (3)

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Words of Wisdom

"Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.

- Joseph Ernest Renan

Risk Management & Insurance - Core Values and Available Information
Comic Relief

Yogi - isms

Once, Yogi s wife Carmen asked, Yogi, you are from St. Louis, we live in New Jersey, and you played ball in New York. If you go before I do, where would you like me to have you buried? Yogi replied, Surprise me.

- Yogi Berra