Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.
Budgeting for unhappy customers
Resources on customer relationship management topics
A sample customer satisfaction survey form designed to help you gather important information
Structuring Your Service Guarantee
Some basic rules for the operation of a successful customer service function
Calculator helps you determine sample size needed
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