Risk Management & Insurance Industry - Knowledge & Resource Center
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GCat: Basic Business
MCat: General Business
Cat: Customer Relations

Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.

8 Resources
Creating a Refund Policy [11803] ?

Budgeting for unhappy customers

CRM Guru [13609] ?

Resources on customer relationship management topics

Customer Satisfaction Survey Form [11120] ?

A sample customer satisfaction survey form designed to help you gather important information

Customer Service Guarantees [15465] ?

Structuring Your Service Guarantee

Letters to Customers [18293] ?

Templates of letters to send to customers

Nine Rules for a Successful Customer Service Operation [38254] ?

Some basic rules for the operation of a successful customer service function

Sample Size Calculator & Confidence Interval [15801] ?

Calculator helps you determine sample size needed

What's Missing in Your Service? [9556] ?

Customer-focused objectives


Related Categories & Information

- Cross References to other LAD Libraries (1)


- Cross References to LAD Directories (3)


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Words of Wisdom

"Little things affect little minds.

- Benjamin Disraeli


Risk Management & Insurance - Core Values and Available Information
Comic Relief

Two Kinds of Employees

A worker went in to complain about his job to his manager.

His manager responded "There are two kinds of employees in this company... the ones who like their job, and the ones who don't work here anymore."

- Yogi Berra