Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.
complaint handling, customer satisfaction, complaints, customer relations, customer service, customer service plan, customer service plans
Budgeting for unhappy customers
Resources on customer relationship management topics
Customer satisfaction surveys designed to help you gather important information
Structuring Your Service Guarantee
Some basic rules for the operation of a successful customer service function
Calculator helps you determine sample size needed