Risk Management & Insurance Industry - Knowledge & Resource Center
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GCat: Basic Business
MCat: General Business
Cat: Customer Relations

Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.

7 Resources
Creating a Refund Policy [11803] ?

Budgeting for unhappy customers

CRM Guru [13609] ?

Resources on customer relationship management topics

Customer Satisfaction Survey Form [11120] ?

A sample customer satisfaction survey form designed to help you gather important information

Customer Service Guarantees [15465] ?

Structuring Your Service Guarantee

Nine Rules for a Successful Customer Service Operation [38254] ?

Some basic rules for the operation of a successful customer service function

Sample Size Calculator & Confidence Interval [15801] ?

Calculator helps you determine sample size needed

What's Missing in Your Service? [9556] ?

Customer-focused objectives


Related Categories & Information

- Cross References to other LAD Libraries (1)


- Cross References to LAD Directories (3)


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Words of Wisdom

"War does not determine who is right - only who is left

- Bertrand Russell


Risk Management & Insurance - Core Values and Available Information
Comic Relief

Yogi - isms

I never blame myself when I am not hitting. I just blame the bat, and if it keeps up, I change bats. After all, if I know it is not my fault that I am not hitting, how can I get mad at myself?

- Yogi Berra